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Terrible Service

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Terrible Service. The photobook arrived 10 days after it was due - too late for the 50th birthday party it was made for. After 5 days I called and was told it still hadn't been printed. No email or call to warn me - they simply were going to send it our late. As it hadn't been sent, I asked for it to be sent by fast post. They said this was impossible. I even asked if I could pay for the fast post. They refused. Said it wasn't possible. They offered a voucher, but I refused. I'll never use them again. For information, their .nl site is actually a printer in Berlin - making it harder for them to actually help when there are problems like this The product itself is fine.